I very much hope you all have a happy and peaceful Christmas but, just in case you need help over the holidays, the useful contacts on the list below may be able to provide the advice or support you need.


Sunderland City Council

(Phone lines open Mon-Fri 8.30am to 5pm, however can contact them 24/7 on the numbers below in the event of an emergency)

  • City & Neighbourhood: 0191 520 5550
  • Life, Family & Learning: 0191 520 5553
  • Home & Money: 0191 520 5551
  • Business Services: 0191 520 5554
  • Health & Wellbeing: 0191 520 5552
  • Council Switchboard: 0191 520 5555






Together for Children


  • 0191 520 5560 8:30am to 5:00pm Monday to Thursday and 8:30am to 4:30pm Friday
  • Or the Out of Hours Team on 0191 520 5552 (also available 24 hours Saturday and Sunday)
  • In an emergency always call 999




NHS 111


Health advice and reassurance. 111 is free from landlines and mobiles.



Samaritans Sunderland



If something’s troubling you, get in touch.  Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal.


  • Telephone: 116123 (Free from any phone)
  • Branch: 13 Grange Crescent, Stockton Road, Sunderland, SR2 7BN (See website for opening hours)


Childline (for under 19s)


  • Telephone: 0800 1111 – available 24 hours a day, this number is free and will not show on a phone bill


Sunderland Mind


  • Tel: 0191 5657218
  • Mob: 07984595542
  • Email: admin@sunderlandmind.co.uk
  • Branch: Sunderland Mind Wellbeing Hub
    Church Street East
    Tyne and Wear
    SR1 2BB
  • We are always happy to talk to people with mental health problems, and also health professionals, so please get in touch using the contact information below
  • If you need non-urgent information about mental health support and services that may be available to you, please callour Infoline on 0300 123 3393 or email info@mind.org.uk.


Crisis Resolution and Home Treatment Team – Sunderland


The Crisis Resolution and Home Treatment Team is a team of experienced mental health staff, which includes nurses, social workers, psychiatrists and pharmacy staff. We offer assessment and home treatment for people over 16 experiencing a mental health crisis, as an alternative to hospital admission.


The telephone number for the team is 0303 123 1145 or freephone 0800 652 2867


For Deaf service users please text 07889 036 280


The team operates 24 hours a day 7 days a week.  However, the crisis team does not provide an ’emergency’ service such as a 999 response.


Sunderland Initial Response Team (IRT)


The service is available 24 hours, 7 days a week, throughout the year and can be contacted on 0303 123 1145


Rethink Mental Illness Advice Line


0300 5000 927 10am – 2pm Monday – Friday


Together in a Crisis


0300 131 0333


National Domestic Abuse Helpline (women only)


Wearside Women in Need


24hr helpline: 0800 066 5555

Office Hours Mon-Thu 9am-5pm and Fri 9am-4:30pm 0191 565 8877

WebChat available Mon, Wed, Fri 10am-12pm, Tue and Thu 2pm-4pm


Men’s Advice Line for Domestic Abuse


A confidential helpline for men experiencing domestic violence from a partner or ex-partner (or from other family members).



CALM – The Campaign Against Living Miserably


(CALM) is an award-winning charity dedicated to preventing male suicide, the single biggest killer of men under the age of 45 in the UK.



Citizens Advice Sunderland




  • 03003301194
  • Impartial advice on rights and responsibilities across the UK.




Galop runs the national domestic abuse helpline for members of the LGBT+ community.

National Helpline 0800 999 5428

Website www.galop.org.uk


Older People


Action on Elder Abuse run Hourglass confidential helpline providing information and support to anyone concerned about harm, abuse or exploitation of an older person.

National Helpline 0808 808 8141

Website https://wearehourglass.org




SignHealth provides domestic abuse service support for deaf people in British Sign Language (BSL).

Telephone: 020 3947 2601

Text/WhatsApp/Facetime: 07970 350366

Website https://signhealth.org.uk/with-deaf-people/domestic-abuse/


Shelter Sunderland



0191 567 1745

244-246 High Street west


Streetlink – assistance for rough sleepers



Age UK Sunderland


Age UK can help with: Benefit queries and other money matters, Health and social care issues, Housing and transport queries, Filling in forms – by appointment, Understanding documents, and much more.  Information and advice is free, private and confidential and if we can’t help, we can put you in touch with people who can.


Telephone: 0191 514 1131

Age UK Sunderland
Bradbury Centre
Stockton Road


The Silver Line – help for older people


The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

  • Telephone: 0800 4 70 80 90


Anxiety UK


Action Foundation Sunderland


Support for refugees, asylum seekers and other migrants to integrate successfully into the community and lead more independent and resilient lives.

0191 5670222

90 Coronation Street,



British Red Cross Refugee Support Sunderland


181 Hylton Road, Sunderland


0191 510 8753






Mental Health Awareness for Remote Workers: Practical Guide for Businesses” – it focuses on the impact of remote work to employee well-being and shares useful information such as:

  • The biggest struggles of remote workers: a 2019 study found that 22% can’t unplug after work, 19% feel lonely, and 8% can’t stay motivated. Blurred boundaries between work and home life and lack of collaboration are also key problems influencing well-being.
  • The importance of creating ‘culture’ in remote teams: how it makes a huge difference to employee happiness and how to build trust and a healthy work environment.
  • What employers and managers can do to look after mental well-being and recognising mental health struggles amongst remote staff and colleagues.


Money Advice Service


Information and advice on managing debt, ways to help people save money and improve finances.

Telephone: Freephone 0800 138 7777

Website: www.moneyadviceservice.org.uk


National Debt Line


Fact sheets and self-help guides and online advice for people that need help to manage their debts.

Telephone: Freephone 0808 808 4000

Website: https://www.nationaldebtline.org/


Beat Eating Disorders:


Beat provides helplines for adults and young people offering support and information about eating disorders. These helplines are free to call from all phones.


Anorexia & Bulimia Care


ABC provide on-going care, emotional support and practical guidance for anyone affected by eating disorders, those struggling personally and parents, families and friends.




A voluntary organisation supporting teenagers and young adults who are feeling suicidal.

  • Tel: 0800 068 41 41


Students Against Depression


A website for students who are depressed, have a low mood or are having suicidal thoughts. Bullying UK is a website for both children and adults affected by bullying


The Sanctuary


helps people who are struggling to cope – experiencing depression, anxiety, panic attacks or in crisis.  You can call them between 8pm and 6am every night.

  • Tel: 0300 003 7029


Barnardo’s Sunderland


0191 514 5460

150 Chester Rd, Sunderland SR4 7EY




0808 800 5000


Pallion Action Group


(0191) 5142011


Hope 4 Kidz


0191 5142497

Unit 9
Bridge House
Off Bedford Street


Tyne and Wear



Sunderland Headlight


0191 5101494


14 Mary Street


Tyne & Wear



Age Concern


0191-514 1131

Bradbury Centre Grange House, Stockton Road, Sunderland, Tyne and Wear, SR2 7AQ




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